Cellspice - Illegal Billing


During my leave I logged onto my Vodacom Wi-Fi site on my laptop, something I do not often do. Scrolling down in my messages received I came across a message from Cellspice thanking me for subscribing to them at a cost of R7 per day on the 4 October 2013 at 07:58!!! I have not subscribed to such a site ever. This amounts to R665 from 4 October 2013 to date. I will get my money back! I have already spoken to one of our company Lawyers at Head Office. Cellspice has no proof of me ever subscribing to them, the Wi-Fi SIM Card Contract with Vodacom is in my name and unless they can provide me with proof that I myself agreed upon them deducting the R7 daily fee, which they cannot, I will not let this go until the full amount owing to me has been refunded including further deductions as from today until the issue has been resolved.

Report ID: 5395
Crime Category: Other
Province: Eastern Cape
City/Town: East London
Suburb: Gonubie
Address: Sanctuary Farm
Crime Date/Time: 4 Oct 2013, 00:10 AM
Reported By: Username5395
Reported Date: 7 Jan 2014, 07:01 AM
Related Link:

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  • Username5395 7 Feb 2014, 01:43 PM

    CELLSPICE, YOU HAVE TO BE KIDDING ME!! RIGHT!!! BELOW PLEASE FIND REPLY I RECEIVED FROM YOU AFTER I POSTED THE SAME ABOVE COMPLAINT ON HELLOPETER. YOU WILL CONTACT ME DIRECTLY AND RESOLVE THE MATTER!!! DATED 13 JANUARY 2014. NO ONE HAS CONTACTED ME. NOW YOU REPLY TO THIS COMPLAINT SAYING YOU WOULD BE MORE THAN HAPPY TO ASSIST. I NEVER SUBSCRIBED TO YOUR DAMN SITE AND WANT MY MONEY BACK, END OF STORY. Hello, In response to your post. It is our understanding that there has been no prior contact regarding this matter. We will contact you directly in order to try and resolve this matter. Regards, Customer Support Cellspice

  • Cellspice 5 Feb 2014, 07:35 PM

    We would be more than happy to assist you with this query and try to reach an amicable resolution to the matter. Dear Please contact us on 021 3002 831 or alternatively send an email to support@cellspice.com Regards, Customer Support Cellspice

  • Username5395 8 Jan 2014, 01:06 PM

    Thank you for your comment Karen. I am not going to leave this matter. I want proof that I agreed to join this site and pay R7 per day. Who on earth would do that in any case??? I suggest you carry on trying to resolve yours as well as these companies must learn that they cannot get away with this.

  • Karen36 8 Jan 2014, 12:48 PM

    This goes for Viamedia and SMSNET as well. I have not enetered their codes as per the sms and also not activated the subscription from my side. They are disputing it sending me a logg showing my phone number activated same. People must be carefull. They are big scamsters that do automatic subscriptions and taking our money!

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