MIRA NETWORKS TOOK FUNDS WITH NO AUTHORIZATION !


When I received my November 2013 Vodacom statement for my October 2013 billing, I wondered what the extra Calls Data Services meant which I NEVER SUBSCRIBED TO for an amount of R74.68, INCLUDING VAT was for. I called Vodacom and they said that they would get back to me and 2 days later their back office at 082 Bellville office called me and told me that they would request a refund, which up till today NEVER HAPPENED and the billing still continued for 5 months afterwards! WHY WAS IT NOT IMMEDIATELY STOPPED? How could Vodacom allow billing on their contract accounts?One Vodacom Customer Care Consultant had the audacity to argue with me and say that it was my fault and I should not have clicked on  yes, before even knowing the proper story and just heard the first part of it!I was SO ANNOYED, YOU HAVE no idea!When I got my my December 2013 statement, they had billed R174.07, January 2014 statement R195.99, February 2014- R168.30, March 2014-R12.86, which is now a total of R625.90 for a service that was NEVER SUBSCRIBED to and NEVER EVER USED, yet I get a monthly bill on my Vodacom statement!Vodacom told me that they would put a block on it from the first time that I called them in November 2014 and still it had not been done! How can this service be allowed to be deducted from my service provider if my bill is with Vodacom, why is Mira Networks allowed to bill me on my Vodacom account?Vodacom initially said when I called in November 2013 that I clicked yes to an sms, but this is a data sim which ALWAYS stays in the wifi modem, so there is no way that that could have happened! The next month when I called, I was told that I must have clicked on a link on a website and that's how I was billed!I NEVER click on ANY LINKS because I am too busy to read a load of crap which does not concern me!January 2014 when I called Vodacom when I received my bill, I called again and this time I was told that is is a porn website and I was text the name of MIRA NETWORKS like it now became MY PROBLEM!Meanwhile I HAVE TO PAY VODACOM EVERY MONTH because other my data line which I use for business purposes will be cut! I am the only one using this wifi modem and sim and there is NO WAY that anyone else could have used it, as it is with me ALL THE TIME AND I NEVER GO ONTO ANY DISGUSTING PORN WEBSITES!This is bloody daylight robbery! How are these companies allowed to get away with this?How can Vodacom who my account is with bill me with these random figures and pay MIRA NETWORKS with my money that I pay to them? I have NO DEALINGS WITH MIRA NETWORKS and WILL NEVER EVER HAVE!This company should be brought to trial wherever they are and forced to pay people back their hard earned money that they just deduct WITHOUT PERMISSION!Who else can PLEASE HELP ?WITH THIS PROBLEM? OUR MONEY IS BEING WASTED that we CANNOT AFFORD to lose!

Report ID: 5969
Crime Category: Stolen - Other
Province: Western Cape
City/Town: CAPE TOWN
Suburb: Wynberg
Address: Wynberg, Cape Town, South Africa
Crime Date/Time: 3 Oct 2013, 00:10 AM
Reported By: Username5969
Reported Date: 23 Mar 2014, 07:03 AM
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