I have a Mobile Router contracted from Vodacom. I noticed when logging on that an amount of R7 a day had been deducted from my account for "Foto SMS" services. This amount has been deducted by Vodacom for the past 5 months. What baffles me is that the sim card is for a router, NOT a cell phone. This is a service I would never use, AND I certainly did not subscribe to in any way. I went to the local Vodacom office to enquire and of course was told that they do not have any control over 3rd party deductions. I was told to phone a number given for this "service" and on doing so was told by Telkom, "that this number has been suspended". The lady at Vodacom then phone a company called "Smartcall" who apparently is responsible for "billing and deductions" only. The lady, Shannon, confirmed that money was indeed being deducted from my account for a 4th party called "interband.e". She could not give me a phone number for this company, because, she said, they only communicate with them by e-mail! She then forwarded an e-mail to them asking for proof of subscription, and, a possible refund. This e-mail was cc'd to me and the address is firstname.lastname@example.org . Shannon did not include a name on the e-mail, but she did cc the e-mail to Cathrine Seko and Yvonne Seko. So, Vodacom is deducting R210 a month from my account for a service I did not ask for, for a service that is impossible to use on my device, and then as far as I can tell, forwarding the money to a "company" that has no phone number and is operating from a Gmail account. All this via a company called Smartcall which is obviously a front for collecting money from unsuspecting people like me. What really riles me is that the number for the sim card is never ever used by me, I don't even know what it is. I don't need to know it, it is sim card in a router (or modem). How do these fraudsters get the number? There are also SMS's on this number from the usual suspects telling me this number has won millions! The only way these people can get this number, as far as I can tell, is via Vodacom. Is Vodacom, and Smartcall, thus not also involved in this type of scam? What is RICA all about? How can these deductions be made by companies without referring to the account holder?
|Crime Date/Time:||27 Aug 2014, 00:08 AM|
|Reported Date:||29 Aug 2014, 14:08 PM|