MOBMATIC (Sprint Media) - Subsription Fraud

During the month of February Kept on recieving an sms informing me that i was subscribe to a "MOBMATIC" cellular subscription. I tried phoning the number that appears on the sms and only today manage to contact them. According to them, I had signed up for their subscription service on 03/02/2012 which is a blatant lie. I am the only person that uses or have access to my cellular phone and have never subscribed to any service from them. The lady on the other side of the phone was rude and when I threatened to open a case of Fraud against them she banged the phone down on me. I have since contacted Vodacom my cellular provider and requested they immediately unsubscribe me if indeed their system show a subscription against my account for MOBMATIC. I dont know who mobmatic is nor have I ever subscribed to them. I hope others out there become more aware of similar incidents. at R7 p/day, they have stolen R280.00 from me.

Report ID: 2043
Crime Category: Other
Province: Gauteng
Address: heweloord
Crime Date/Time: 3 Feb 2012, 00:02 AM
Reported By: Username2043
Reported Date: 14 Mar 2012, 12:03 PM
Related Link:

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  • ajax 10 May 2014, 03:49 PM

    If you have been subscribed by these scammers, lodge a WASPA complaint. They must prove how you subscribed. If they mention anything about you responding to an sms, then you were spammed by them. Spamming is against the WASPA code of conduct. See this post: Lodge a complaint at

  • Lorraine15 3 May 2014, 10:27 AM

    All of a sudden I'm also subscribed to Mobmatic= right after a very rude person from Vodacom wanted to sell me deal. I told her I was not interested as I have that exact phone but she kept talking over me and minutes after she slammed the phoned down in my ear I'm subscribed to Mobmatic.

  • Celine Townsend 23 Jan 2014, 07:57 PM

    They took over R3100! The company keep changing name -Mobmatic (Re-branded as Jumgoz during August 2012) cell spice is another one. No doubt Vodacom is involved in this scam. We should do a collective law suits.

  • J P Lishman 18 Dec 2013, 02:29 PM

    I have been taken by opera telecom mobmatic for R546-46 in November 2013 - I had a live online chat with Evelyn Maraine of Vodacom who verified my account details and registered a cancellation with WASPA which will act on it on 3 January 2014 - I hope this will not escalate to further fraud on my account

  • Neil4 7 Oct 2013, 09:40 PM

    Vodacom are entirely to blame for allowing vendors like Opera Telecom/Sprint Mobile/Hotmob and whoever else operates in their space. Vodacom no doubt receive part of the daily revenues deducted/plundered/stolen by these people, so should have the common decency to investigate further and to put a stop to it. I think maybe a FB/Twitter campaign against Vodacom and the other parties involved in this scamming would create a bit of interest and may just attract their attention. Bunch of Nazi's.

  • Kulaville 26 Aug 2013, 05:18 PM

    Dear valued customer, It has been brought to our attention that you are not satisfied with our service.We have 1000s of happy customers and therefore it saddens us to hear of your grievance, as customer satisfaction is of the utmost importance to us. If you would like to discuss this matter, please do not hesitate to contact us on 010 5008 148 or alternatively send an email to, and a customer support agent will attend to your query as soon as possible. We look forward to resolving this matter in an amicable way. - See more at:

  • george5 29 Jun 2013, 11:25 AM

    Here is proof that Mobmatic are spammers. I posted a complaint on almost a year ago. Mobmatic tried to get my post removed by admin. I gave a full motivation why my complaint should remain. However, reports get deleted after a year anyway on hellopeter. So here is an alternate link showing that Mobmatic spams and c0ns their way into our bank accounts.

  • Imraan2 29 Jun 2013, 10:19 AM

    What a load of bull Smith. Firstly, why should we have unsubscribe to something we did not subscribe to in the first place? Secondly, they bill you for unsubscribing. Thirdly you would be lucky if anyone even answers the phone when you call them. Fourthly this is not an issue of unsubscribing but of being refunded for all the funds that Mobmatic has fraudulantly debited from your cellular account. Catch a wake up "Smith who works for Mobmatic"

  • Smith3 29 Jun 2013, 09:07 AM

    There are many options to unsubscribe mobmatic. You can send an email to mentioning the word "UNSUBSCRIBE" in the subject or call Mobmatic Customer Service at 0105008164 or you can just drop an sms STOP to 39325 to unsubscribe.

  • Piletsi 20 Jun 2013, 11:45 AM

    An amount of R7 a was also deducted from my airtime up to 4 times per day. I contacted MTN and they could not stop it. I had to contact Opera Telecom to unsubscribe me (I did not subscribe in the first place!!!) Opera telecom informed me that a company named Sprint media was the culprit!! Can anybody stop these people?? I did not receive anything for the R7's that were deducted from my airtime which makes this bull shit

  • george5 18 May 2013, 07:45 PM

    @Zachariya, I didn't want to give Mobmatic my account details. Somehow I got a refund directly from Cell C! Perhaps give them a different account that you don't have much money in and that you don't use often? You could also ask for airtime. The WASPA code of conduct states that you can: "Any refunds provided by members to customers must be provided in a form acceptable to the customer. Refunds must be either in South African Rands or air-time useable on a South African mobile network. 4.3.2. Refunds must not cause the customer to incur any bank charges, or alternatively must compensate the customer for any bank charges incurred." By the way, could you tell us briefly what happened in your case?

  • Zachariya 17 May 2013, 07:43 PM

    To Ajax Did you furnish them with your account details?Or how did you get your refund? They have offered me a refund but I'm afraid to furnish my banking details.

  • george5 1 May 2013, 04:04 PM

    Got my refund! I proved that their subscription system was broken!

  • george5 10 Mar 2013, 06:06 PM

    Same thing happened to me. About R400 stolen. Mobmatic's proof of subscription showed I browsed and subscribed to their junk with a phone I don't own. Yet no data connections show on my itemised billing for the entire month around which alleged subscription took place! You can read the battles I have fought over here at mybroadband: mybroadband dot co dot za/vb/showthread.php/498858-Cell-C-s-indifferent-attitude-to-content-charge-fraud

  • Piet Smith 20 Feb 2013, 03:20 PM

    I have lost aver R1400 since 4th of July 2012 on this corruption scam. I am currently fighting my way up the corporate ladder (to na avail yet) of this supposed to be responsable corporate institution called Vodacom who are allowing corrupt institutions to collect money fraudulantly through the Vodacom system. I have tried every avenue with no succes. All I can advise to my fellow victims is to keep on asking for a refund from Vodacom who allowed your account to be debited with these amounts without making sure if they are reputable companies.

  • Customer Support 12 Dec 2012, 01:07 PM

    Dear valued customer, It has been brought to our attention that you are not satisfied with our service.We have 1000s of happy customers and therefore it saddens us to hear of your grievance, as customer satisfaction is of the utmost importance to us. If you would like to discuss this matter, please do not hesitate to contact us on 010 5008 148 or alternatively send an email to, and a customer support agent will attend to your query as soon as possible. We look forward to resolving this matter in an amicable way.

  • Anon18 4 Dec 2012, 11:16 PM

    I also noticed on 26/11/2012 that they were deducting R7/day from my 3G Data card. I did not even know the SIM number, so no way I could have subscribed. When I took them to task they offered a refund, but to me that is simply not good enough. They trade under several different names, so what you see here is the tip of the iceberg. I subsequently started to research them and it is downright mind boggling how WASPA, the networks and other regulatory bodies allow them to get away with this. I want to launch a class action law suite (which the Constitutional Court approved of recently). If you want to join me, please email me at I will keep you posted.

  • Charles v d Merwe 10 Oct 2012, 03:24 PM

    I also found out my account ia billed without ever subscribing.Providers should help to stop this

  • Andy Dijkstra 26 Sep 2012, 11:57 AM

    Make that another victim. R100 airtime issued one day and within a day half of it gone without using my phone! Swines! Why not get Carte Blanche on to them?

  • Keith11 25 Sep 2012, 09:52 PM

    I posted here in August - I emailed Mobmatic demanding proof of subscription or a refund. They did reply with "proof" of when I subscribed and a long explaination of how it is impossible to subscribe with out knowing as there are confermation SMSs sent etc. ALL LIES! After being unsubscribed for a month I see on my current Altec statement that the charges are back again!! I can't believe this! WHERE TO FROM HERE??? And JOHN NORMAN above - what you say is NOT true. A few people could be mistaken or forget what they have done, but not the number of complaints on this and MANY OTHER sites about MOBMATIC. This is how the Mob (Mafia)operate in the digital age - MOBMATIC!!

  • RONNIE8 6 Sep 2012, 08:09 AM


  • Terry10 5 Sep 2012, 08:10 PM

    Just saw a report on the WASPA site they have already been fined a ton and ordered to pay clients back with interest, lodge a complaint they have the power I am sick of the arrogance of companies like this, they owe me over R500 and I have had enough.

  • Trevor8 4 Sep 2012, 07:45 PM

    Call centre number for these criminals is 021-3002334 - office hours only. Email address is Good luck. My wife started getting these out of the blue and nothing has helped so far. Go to their Facebook page and spam the sh#t out of them. Search for Sprint Media - Spanish company that has partnered with Mira Networks , Oxygen8 and Integrat in South Africa.

  • S khan 4 Sep 2012, 02:51 PM

    Me too!!!! I just got topped up R200and within 10 days it was all gone, I couldn't understand why cos I hadn't used my phone to make any calls then I receivd an sms stating that I was subscribed to mobmatic!!! What bull! I've never even heard of them, had this problem previously, but they just keep comin bak.but it all started after I upgraded a free app of bb.. Hmmm

  • Dan7 2 Sep 2012, 07:08 PM

    Just another on the list of victims. I got scammed out of more than R600, and even after complaining to WASPA, they were only willing to unsubscribe me (not that I know I became subscribed in the first place - not the way they claim I did), not refund me. They give any legitimate business who wants to use cellphone subscription services a bad name.

  • Lynette2 31 Aug 2012, 09:29 AM

    This is scary stuff. I get rediculous accounts from Autopage and now that I read these comments I realise that it might be because of the sms I received yesterday informing me that I have subscribed to mobmatic - a VERY untrue statement. I tried the number given by one complainant but it is not working. This is a business phone and I cannot let them deduct R7 a day for nonsense. Please investigate them and bring them to book. Thank you Lynette

  • DUMISANI3 30 Aug 2012, 01:28 PM


  • Robbie 26 Aug 2012, 07:58 PM

    This is a scam. I have never, and never will, subscribe to these fraudsters. They hijack our cell number and place the onus on us to unsubscribe. THIS IS ILLEGAL AND AN INFRINGEMENT ON OUR RIGHTS!! How do we stop this?

  • RONNIE8 22 Aug 2012, 11:58 AM


  • Neil10 21 Aug 2012, 04:03 PM

    I have also been scammed by these people and taken it up with WASPA. I am going to make it Vodacoms problem, as they are the ones that bill me every month and i assume they split the revenue with HotMob/Opera Telekom/Sprintmedia. Vodacom are happy to wring their hands in apology and say there is nothing that they can do. Bullshit. There is a lot that they can do - they are in partnership with these people. If they could get a man to walk on the moon as far back as 1969, then there is a hell of a lot more that they can do now to stop this kind of piracy. Don' tell me, Vodacom, that there is nothing you can do. You are stealing my money!

  • Sharon19 13 Aug 2012, 02:31 PM

    E Mail received from them. I did not wish to give bank details and they have said they will replace the funds in my cellphone account. Dear Mrs Tarin, As mentioned over the phone, we take our customer satisfaction very seriously and as a gesture of good will, we offer you a full refund of R161. We can make a bank transfer if you provide us with the following details Your full name Name of bank Account number Account type (i.e. Savings, cheque..etc) Bank branch Branch code This refund offer does not in any way or form constitute an acknowledgement of liability and is only provided as a goodwill gesture and serves as settlement of the dispute and acceptance of the refund will confirm that this matter is now closed. If you have any further questions, please do not hesitate to email us back. Best Regards, Claudia Customer Support

  • Sharon19 13 Aug 2012, 01:58 PM

    I had the same thing and found telephone number 021 300 2334 at my service provider. They have said they will refund my money. Let's see what they do. I am told that we can ask our service providers to block all wasp connections.

  • Peet Joubert 10 Aug 2012, 09:29 AM

    I have received a similar message on my cellphone. Is there any suggestion how we can prosecute these fraudsters ?

  • Lizel3 7 Aug 2012, 02:16 PM

    I received an sms stating my account had been debited with R30.00 and when I queried with Vodacom was informed that it is a WASP from a site that I had downloaded from - I only ever download from Free Blackberry apps. I clicked on a link on the sms to see what it was exactly I was paying for and was informed that by clickign the link I could have authorised them to debit - how?! I have no authority

  • Mercedes 7 Aug 2012, 02:13 PM

    This has happened to my husband, my grand daughter and my cellphone and we are currently disputing it through ICASA and Wendy Knowler Consumer Watch in KZN - this cannot go on. I have actually paid up my Virgin Mobile account to get away from them. I have emailed Vodacom to advise that I do not authorise any debits from my account, so now we see - it is apparently called WASP but due to a Vodacom Security double opt ....option thingy you have to click yes twice for it to kick in - I never clicked anything and yet have no leg to stand on with Virgin Mobile!!!

  • Keith11 6 Aug 2012, 02:30 PM

    I have just emailed Mobmatic at which I got from their web site. here is the email I sent: "It has come to my attention that I have been subscribed without my knowledge to Mobmatic. I do not use my cell phone for internet, email, games or any apps. or service other than calls and SMS. I have NEVER received any service from Mobmatic. Since September 2011 Altech has been deducting, on your behalf, different amounts from my account every month, varing from R26.30 to R349.01. The total taken up to June 2012 is R1666.30. I would like you to email me proof of my confirmation of my subscription to your service which you are required to keep a record of by law. Failing this, I would like the amount above (R1666.30) plus the deductions for July and August which I don't yet know PLUS interest (basic current bank account would be ok) to be refunded to me as soon as possible. You can contact me at this email address to make arrangements for the payment. If I don't have a positive response from you in a reasonable time I will be forced to lay charges of fraud and theft." I will post any response I get from them here.

  • Keith11 6 Aug 2012, 01:31 PM

    I use my phone to make calls and send SMSs - no internet, email, no games, no apps. Mobmatic have taken (with the help of ALTECH-SUPERCALL) R1666.00 from my account over the last 10 months. I have received SMSes stating that if I want to cancel my subscription I must send an SMS. Why must I pay for an SMS to cancel a subscription I should not have? I think the service providers should demand proof of subscription before they deduct money from your account to pay Mobmatic! It is quite clear that Momatic are commiting fraud and theft. I need to have my money refunded to me. How is this possible if Momatic cannot be contacted? do I have to now pay a Lawer sort this out for me? How can Momatic be stopped???

  • Nic5 6 Aug 2012, 12:44 PM

    Same here. Received an SMS on Saturday saying I am subscribed to being billed for this service at R7 / day. Verified against my billing and yip R6.14 billed to MTNLoaded.. I never subscribed to anything!!! The consultant I phoned said it was a confirmed subscription on a webpage ?? I wasn't even in the damn country at that date!!! How the hell is this FRAUD allowed to happen to countless cosumers? I wonder how many millions these Fraudsters have stolen by now? I am not at all familiar with the law, but I am definately going to try and find out how this is legally possible....

  • Adele 27 3 Aug 2012, 11:42 AM

    I unsubscribed in April after queering my account. This month it is back on my account and had to cancel again. They have taken over R600 from my account over broke periods of time. The question is we loosing money and what is been done about it? Will we get our money back? Some one is laughing all the way to the bank ........... And worst of all try and call Mobmatic and you just get an answering service

  • Sheri2 3 Aug 2012, 08:54 AM

    Another one!!!!!!!!! - Cancelled my "subscription", which has been running since 1 July 2012, with MTN and Opera Telecom/Sprintmedia, but will have to check daily to see if it has actually been actioned. What a lovely scam - how do we bring these fraudsters to book??

  • Darren2 2 Aug 2012, 09:30 AM

    I've just "unsubscribed". Never "subscribed". Not sure how much these bastards have stolen, but hope it's done with.

  • Username2330 1 Aug 2012, 10:19 AM

    Also having the same problem. Don't even know this people and what service it is. Just taking the money off my account. How do we fix this??? :( :(

  • Kevin25 1 Aug 2012, 08:49 AM

    I have also been scammed and totally upset about this! How do we get these thieves! More Than R100.00 on this billing and sure to expect the excess in the next billing. Also called Opera Telecom 084 194 2222 who stated that they will place a cancellation on this service and could only give me an email address for sprint media, I need a refund!!!

  • Username2043 31 Jul 2012, 02:29 PM

    And the nightmare does not end. Now I keep getting sms from these airtime hijackers telling me that I have unused credits which I can now redeem. I DID NOT SUBSCRIBE, I DID NOT AUTHORISE ANY DEDUCTION OF AIRTIME FROM MY ACCOUNT, I HAVE CONTACTED VODACOM NUMEROUS TIMES TO ENSURE THAT I AM NOT SUBSCRIBED TO THESE IDIOTS AND STILL I AM BEING HARASSED BY THEM.

  • Rave 30 Jul 2012, 12:24 PM

    Just got my monthly billing from MTN which reflects a MTNLoaded Content Charge of R6.14 plus vat. I telephoned MTN who informed me to contact Opera Telecoms 084 194 22 22. Never heard of this company before.Apparently they will stop any Content charges to you cellphone. But the culprit appears to be Mobmatic. Suggest we contact the Ombud and lay these comments for investigation.

  • Graeme 25 Jul 2012, 02:21 PM

    I have apparently been subscribing to them on 2 of my cellphone accounts since March, at R7 a day. I have have requested proof from them where I subscribed. To date no response. Where to from here

  • Gerda K 24 Jul 2012, 02:18 PM

    How do you unsubscribe if you have a pay as you go?

  • Sam Brookes 10 Jul 2012, 11:23 AM

    Mobmatic is a combination of the two words "Mob" as in "Mafia" and "Automatic" as in when they get hold of your cellphone details, they automatically add you as victim to their fraudalent schemes. Cellphone Network operators (such as MTN, Vodacom, Cell C and 8ta) should protect their customers from schemes like these by not paying any subscriptions fees to them if any of their (Cellphone Network Operators) customers complain of such companies' devious business practices. These operators should take a more active part in successful prosecution of such criminal "service"-providers, of which said company is a definite example!

  • Tanya5 3 Jul 2012, 09:53 AM

    I have contacted these people since November 2011 to unsubscribe me, A person by the name of Lebo (Vodacom service provider ) confirmed that I was successfully unsubscribed according to Mobmatic consultant - James. Since then, I have made numerous calls, e-mails etc, but still up to today, nothing happened and I have been paying R7 per day. I am in process of reporting this company / criminals to the Consumer Council. Is there anybody out there who can help.

  • Selwyn Barton 29 Jun 2012, 01:06 PM

    I have also been caught by this scam. I received a report from Vodacom which was sent to Vodacom by Mobmatic. Here they show how I on 3 occassions confirmed my subscription to this crap. I dont even know this website and I dont have any children old enough to do this. I maintain that Vodacom is the guilty party and they have taken the money off our account. Surely Vodacom should be the ones to refund us. I agree with comments made above, Vodacom is getting some serious money out of this whole scam. Now Vodacom must suffer the consequences. Both my wife and I are moving our numbers from Vodacom to Cell C.

  • Gift Mazibuko 29 Jun 2012, 10:00 AM

    I concur with everyone, the same thing happened to me during the last month and a half. i would recharging my phone with R180 airtime and hardly ever use the phone but my airtime would reduce hourly by R60 till there is non left. i called MTN(service provider)and they informed me that i was subscribed to MOBMATIC of which was not true. I truly am heated by this!!!

  • Jannie8 26 Jun 2012, 11:06 AM

    Same with me from MOBMATIC Lost R960 Scammers

  • farzana ismail 21 Jun 2012, 04:48 PM

    this is fraud. i have lost almost R1000 to mobmatic and i have NEVER subscribed to their service. I am contacting my lawyer first thing in the morning and reporting these guys for an online scam.

  • Yosoof 12 Jun 2012, 02:22 PM

    The same situation has repeated itself once more. I fell victem to this Scheme. By the time they send an SMS for you to Reply Stop to 39325 or 39328, they already hace stolen more than R150.00 from your account without you ever having enrolled or part take in any of their service. This is a free country and Theives must be brought to book for taking hard earned cash and making Slavery from unseen Citizens.

  • DILLAN2 1 Jun 2012, 12:33 PM

    Likewise I had never heard of Mobmatic until I checked my account after doing an upgrade with Vodacom on 11 May I found an item bill for Content Services total of R174.99 . On enquiry with Vodacom billing on Monday 28 May morning I was informed that this was billed by Mobmatic, and they would arrange to have my cell number removed from their list, the same afternoon I received an sms from Mobmatic to say my cell number is now removed from their list. What I want to know is how did my cell number get on their list in the first place and how do I recover my money, also how do I control this so that it does not happen again, do I have to cancel my new contract at great expense and get a new number. Now I have gone back to December on all my Vodacom Invoices and found have paid in R13000 for this service.VODACOM needs to come to the party on this one,play the game something is not right here. THIS IS FRAUD

  • Victor10 23 May 2012, 01:28 PM

    Is there no law against what these blatant fraudsters are doing. I have no recollection of subscibing to this service, should there not be sort of confirmation before deductions are made by the cell phone providers.

  • unathi3 16 May 2012, 02:24 PM

    For the past three months these criminals have deducted a total of R1300 and have never subscribed to them. Just unsubcribed I hope this helps. Question is why do these network pay our money over to Mobmatic if they are aware of the scam. Our service providers should be protecting us and really put a stop to this madness.:(

  • Dave6 15 May 2012, 09:48 PM

    I am another victim of this scam. I think we should all open a case of fraud against these thieves as well as report them to the Consumer Protection office. I certainly am going to. I also think that as all the cell companies have been getting calls in this regard, they must now realise that this is a scam and they should ALL remove these charges from our accounts and stop paying this money to these thieves. What concerns me is how did these people get our details in the first place? Inside information perhaps?????

  • G6 7 Apr 2012, 04:22 PM

    U probably downloaded a game or application somewhere. I downloaded a game from Blackberry App world, bomberman, as soon as I deleted the application the sms's stopped. The game is free, but there is a background program sending information to Mobmatic. MTN and other service providers must start to take responsibility. Us as consumers enter into an agreement with them, not any third parties. There must be some sort of underhanded agreement between the cellphone service providers and mobmatic or maybe mobmatic is their own creation, which would explain the unwillingness to help. They have to get money somewhwere for all the bribes and sponsorships. I will be handing in a complaint to Blackberry about the content on their page, you should do the same.

  • Username2043 2 Apr 2012, 01:45 PM

    Mr Norman, with all the so called protection, these things still do happen. Had I not known better, I would have made the assumption that you were defending the unscrupulous wasps because you had a vested interest in one of them. Until you have been stung by one of them you wouldn't understand the feeling of being "legally" ripped off.

  • John Norman 2 Apr 2012, 12:08 PM

    If people are going to complain, surely the complaint should be an honest account?! since December Vodacom has introduced a new mechanism for subscription services leaving the onus on users to confirm if they want to receive a service or not - as long as suppliers of these services are following basic rules then there shouldn't be an issue. You can't subscribe on Vodacom without going through Vodacom's process.

  • Chris11 27 Mar 2012, 12:33 PM

    I just wana know who is Mobmatic because the way they are doing business is very unprofessional if not criminal. They have been pestering me with 3 to 6 smses per day for the past month asking me to confirm my request for Mobmatic for which I never applied. Each time I reply with a "No" but it seems they just dont want a "No" but a "Yes" which to me is forcing people into something they dont know or want. Please if this is a genuine company, let them stop what they are doing because they dont have any address or phone number or email we can reach them in South Africa or abroad. They must accept a "No" just once and forget about that number. Its boring and unprofessional if they are real business people. Stop the smses coz I didnt apply for your services.

  • Rentia Thompson 26 Mar 2012, 03:06 PM

    The exact same thing happened to me! I couldnt understand what was happening to my airtime, and then all of a sudden received a sms indicating that I've been subscribed to Media Mobmatic and that I can access my horoscope.I don't EVER even read my horoscope not even in a magazine. They then indicated that I can sms STOP to 31923 to unsubscribe. Freaking thieves, cant someone do something????

  • Username1044 26 Mar 2012, 11:37 AM

    The same has happened to me. They need to take drastic action against this company. This is theft!!!!!

  • THEUNS VAN WYK 20 Mar 2012, 04:50 PM


  • Vineshree 16 Mar 2012, 04:41 PM

    I am having the same problem & can't find a solution. I phoned Vodacom they couldn't help & none of the numbers on the sms work. Wish someone would help I have lost more than R40.

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