MIRA Networks - Fraud

I have been billed through Cell-C from a company called MIRA Networks since August, 2013. They have stolen money from me. I never subscribed to their services and have tried repeatedly to cancel the service and obtain a refund from the company through Cell-C, who charged my account without my authorization and continue to do so. To date I have been defrauded of R7 per day for approximately 8 months, (probably over R1,600). After doing online research, I have found that this scam is rampant in South Africa. MIRA Networks appears to commonly charge people without their permission or known subscription to their 'services'. I my case I could not determine where the high cellular charges on my contract were stemming from and even took the sim card out of the phone to try and stop the charges, but they continued anyway. After speaking to Cell-C they told me about the MIRA Networks company and how they have been charging me, and even confirm that the sim card has not been used for several months, but they refuse to do anything about it. To date they continue to charge me without my permission, even after I have complained. I do not know how to get them to cease and desist and give me a refund. I have tried everything I can think of all to no avail. I am investigating the cybercrime laws to see what can be done about this practice.

Report ID: 6049
Crime Category: Stolen - Other
Province: KwaZulu/Natal
City/Town: Westville
Suburb: Westville
Address: 17 Beverley Drive, Unit #1
Crime Date/Time: 1 Apr 2014, 00:04 AM
Reported By: Username6049
Reported Date: 3 Apr 2014, 11:04 AM
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  • Username6049 22 May 2014, 05:41 PM

    I sent them e-mails threatening to take them to court and open a police case because they are violating the cybercrime statutes. They claim they did not but offered a full refund which I received within the time they said I would. I also listed complaints on Hellopeter.com. They claimed I went.on a web site to add the subscription but when I put the url in my browser the page did not exist. Keep pressure on them and go to the police if necessary. Take them and Cell-C to small claims court. They will likely have to refund you. Hope this helps.

  • Rudi 22 May 2014, 02:11 PM

    I am in a similar predicament. My wife accrued charges on her cell c account exceeding R750 for a subscription service that we never even knew existed until we queried the charges with cell c. Although we managed to stop the subscription, Mira Networks claims that we completed an online subscription process and were sent reminders monthly to opt-out. We never did or received any such messages. They refuse to refund and have stopped responding to my emails.

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